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Setting Up the Integration Platform

vFire Core provides a common integration platform to set up external resource integration and automation in vFire Core.

Before you start

No license is required for integration with other supported products in the vFire Core family and LDAP-compliant directory servers.

However, for integration with any other supported external application (including custom connectors), your organization must be licensed for each individual connector with which you want to set up integration.

You must have Integration Setup selected in the Admin tab of your General Access Security Role.

Select and then Admin.
From the submenu, select Integration .
The Integration Platform Settings window is displayed, where you can enable the different components of the Integration Platform (Federated CMDB, Event Management and Integrated Actions), while the Explorer options enable you to configure those components:

Integration Platform Settings	opens/returns you to the Integration Platform Settings window, in which you can enable integration
Connectors	enables you to view and test the connectors installed on your vFire Core system, such as connectors for network discovery tools and directory servers
Sources	enables you to define and configure instances of external sources with which vFire Core can connect in order to import or update objects, manage alerts or exchange information
Scheduling	enables you to view and create schedules for running scans on sources for the purpose of importing external resources (applies only to the Federated CMDB). Resources – enables you to view the resource types configured on a selected source and create mappings for each of these resource types (applies only to the Federated CMDB).
Links	enables you to view the resource link types configured on a selected source and create mappings for each of these link types (applies only to the Federated CMDB).
Events	enables you to configure event management in vFire Core
Outbound Actions	enables you to initiate actions into an external application
Inbound Actions	enables you to configure Inbound Actions
Activity	enables you to view the activity that occurred on the Integration Platform for a selected period, connector and source

Enabling Integration

Before you start

Each third party connector you wish to configure to receive events from the external source must have been installed.

You must have Integration Setup selected in the Admin tab of your General Access Security Role.

Select and then Admin. From the submenu, select Integration . The Integration Platform Settings window is displayed .
Select Enabled for each component of the integration platform you want to enable. Once enabled you can configure the integration supported by this component further.

Federated CMDB	enables integration with the Federated CMDB and discovery of data from network discovery tools or synchronize with LDAP-compliant directory servers to import users. To display the cached resource properties of a definitive resource record rather than retrieving them from the source afresh each time the external resource is reviewed in a Cached Resource Search, select Display Cached Resource Properties in Search Results. This setting is recommended only if the definitive resource records are being regularly updated by scheduled scan, otherwise, the cached data will quickly become obsolete.
Event Management	enables you to set up integration to receive incoming alerts from network discovery tools or root cause analysis applications for auto-alert logging
Outbound Actions	enables you to set up integration to initiate actions into another application, such as another service desk system
Inbound Actions	enables you to set up integration to receive and process actions directly logged from other service desk systems

Click Save.